Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
Pragna Kiran reserves the right to refuse/cancel any order. Pragna Kiran at its sole discretion may cancel any
i. If it suspects a fraudulent transaction, or
iii. For any reason outside the control of the Pragna Kiran including causes for delivery related technical / feasbility difficulties.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects, services and request a refund from us. Our Policy for the cancellation and refund will be as follows:
- Hosting plans will automatically expire until a plan is renewed. In order to cancel service, you must contact PragnaKiran.com Team by creating a ticket in the members’ area or on email at [email protected] with proper payment details and account details. Cancellation requests must be received by PragnaKiran.com a minimum of thirty (30) days prior to the end of your Billing Cycle. PragnaKiran.com will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact PragnaKiran.com as soon as possible.
- Strictly there are NO refunds for Shared Hosting Packages, Special Promotional Packages, Monthly Billed Packages, Discounted Packages or Coupons.
- Strictly NO refunds will be processed for a package that is cancelled during the FREE period. [ For example, In a 2 +1 year pack, the last year is provided as FREE and hence no refund can be processed for/during that period ].
- Strictly NO refunds will be processed if the account fee is not paid Full in advance before the account is setup.
- Strictly NO refunds will be processed if a refund is requested after 30 days from the date of an order of the account
- We shall not be held responsible for any third party services.
- Strictly NO refunds will be processed if an account has violated the terms of service or involved in activities that have resulted in incurring charges to bring back services to normal.
- Strictly NO refunds will be processed if an account was involved in abuse/resource over usage previously.
- Domain account Credits / Balance purchased cannot be refunded.
- Only first-time accounts are eligible for a refund. Accounts created by the same customer / related to the same customer will not be eligible for a refund.
- Virtual Private Servers, Dedicated Servers and Cloud Servers are not eligible for any refunds.
- All request for refund must be provided in writing by creating a ticket in the members’ area. Only refund request that does not fall under any of the above conditions will be responded or taken into consideration. The maximum refund possible is 50 % of account fee that is paid in full advance before account setup.
- Setup fee [both levied or waived off ], Software costs, Administrative costs, other third-party expenses will not be refunded. A processing fee of Rs. 250/- will be charged for all refunds. Refund processing will take 90 days from the date of acceptance of refund by PragnaKiran.com.
- No refund will be paid by cash or check/bank transfer or deposit. Refunds may be credited as hosting credits or domain credits only.
- Web Services such as Web Design, Web Development, Mobile Application Development, UI /UX Design, Digital Marketing, SEO, SMO etc shall not be eligible for refunds once work has been commenced upon confirmation received from client or authorized person(s).
- Telecommunications, Networking, Internet Solution, Connectivity, Leased Lines, and other allied services shall be governed by the contracts or agreements signed between company and the client before or during the course of services on time to time basis.
In any case our liability to refund shall remain limited only upto the maximum of the amount paid by the client. We shall deduct the charges based on prorated usage of the services in terms of time or work done according to the contract(s) with client. Standard deductions of taxes, service charges, bank charges, admin charges etc will be applicable on time to time communicated to customers & clients.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
Last updated on: November 6, 2020